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Business communication skills

Order by: 14 resources

Managing emotions in meetings   
Business professionals discuss difficult behaviour in meetings, choose appropriate language for managing emotive participants, and then role-play some difficult meeting situations. The interactive task involves ranking difficult meeting behavious.
B2 C1 C2 and Speaking |  From the resource collection(s): Business communication skills
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Chairing a brainstorming meeting
A two-hour lesson ideal for pre-service learners. They discuss the role of the chairperson and strategies he/she could use to deal with difficult behaviour. They then role-play three meeting situations.
B2 C1 C2 and Speaking |  From the resource collection(s): Business communication skills
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Meeting visitors from abroad
Learners discuss what to do when they receive a visitor at their office, work on some useful expressions, and then practise them in some role-plays. The interactive matching activity goes with task 2.
B1 and Speaking |  From the resource collection(s): Business communication skills
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Intercultural awareness of time
This activity raises awareness of different attitudes towards punctuality across different cultures in a Business English context. Learners listen to the start of a meeting which goes horribly wrong and use diplomatic phrases to role-play an improved version.
B1 B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Talking points for business English
Profound and amusing quotations, ancient and modern, to get learners reflecting and talking about the world of business. Ideal for a first lesson.
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B2 C1 C2 and Speaking |  From the resource collection(s): Business communication skills
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Let's do business 9: handling embarrassment
Lee meets the CEO and handles a difficult situation well. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
B1 B2 C1 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 8: coping with pressure
Lee deals with a last-minute technical hitch before his presentation. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
B1 B2 C1 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 7: keeping your position
Lee rejects a proposal tactfully. Learners practise interrupting and saying 'no'. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
B1 B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 6: expressing your feelings
Lee is offended and says so politely. Learners explain some business problems and how they feel about them. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 5: saying what you think
Lee gives feedback on an American colleague's ideas and expresses his concerns tactfully. Learners practise agreeing, disagreeing and justifying opinions. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
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B1 B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 4: being independent
Lee and John discuss the schedule for Lee's visit and negotiate some details. Learners practise asking permission using polite questions and intonation. The audio files are provided in both MP3 and WMA formats. Accents: American; Chinese.
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B1 B2 C1 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 3: stating business objectives
Lee tells John what he wants to acheive during his trip. Learners practise stating objectives clearly and using appropriate body language. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
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B1 B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 2: keeping conversations going
Lee Woo and John Williams ask questions and give compliments. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
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B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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Let's do business 1: making small talk
Lee Woo from China arrives in Chicago and makes conversation about his journey, the weather, his host's car and the football. The audio file is provided in both MP3 and WMA formats. Accents: American; Chinese.
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B1 B2 , Speaking and Listening |  From the resource collection(s): Business communication skills
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